Hospitality Company of the Year Award

This award highlights the outstanding performance, achievements and commitment of companies in the hospitality industry to promote value, experience as well as qualities that sets new standards for the whole industry to achieve. The HCYA goes to the


JUDGING CRITERIA

  • Owner or operator who demonstrated exceptional leadership, exemplary service, professionalism and had taken a leadership role by actively participating in the industry
  • Company who was able to demonstrate customer service ethos in the industry by improving customer engagement and satisfaction
  • Company who clearly demonstrate innovation in business model, marketing and promotions and hospitality operations
  • Owner or operator who invested to meet customer needs and provide excellent service